Preview Questions Waitstaff | Role Specific Skill

Question 1: If a customer is unhappy with their meal but is not vocal about it, how should Waitstaff proceed?

Which action should you take?

Choose only one option

Tell the customer to speak to the kitchen directly

Ignore the customer and assume they will speak up if there's an issue

Check in with the customer, ask for feedback, and offer to make it right if necessary

Offer an apology without offering a solution

Question 2: How do you explain the differences between a dry and sweet sparkling wine, such as Prosecco, to a guest, helping them make an informed decision?

Which action should you take?

Choose only one option

Assume all sparkling wines are the same and recommend any type

Suggest that all sparkling wines are equally sweet, without making distinctions

Describe the varying levels of sweetness and the impact on flavor, suggesting based on the guest's taste preference

Focus solely on the popularity of Prosecco, without explaining sweetness differences

Question 3: When interacting with guests, what is the most professional way to address them?

Which action should you take?

Choose only one option

Avoid addressing the guest directly

Speak quickly and avoid eye contact

Using casual language and addressing them by their first name

Using polite and respectful language, addressing them as ?Sir,? ?Ma'am,? or by their name if known

Question 4: How should a Waitstaff member handle a situation where a customer's order is entered incorrectly into the POS system?

Which action should you take?

Choose only one option

Ignore the error and serve the incorrect order

Correct the order immediately in the POS system and inform the kitchen staff

Wait for the kitchen to notice the error and fix it

Delete the order and re-enter it after the meal is served

Question 5: What is the ideal way to set the table for a buffet-style event?

Which action should you take?

Choose only one option

Plates and cutlery are laid out in the center

Plates arranged at each guest seat

Plates set at individual stations with napkins at each place

Plates stacked at the beginning of the buffet

Question 6: What is the difference between a dry and a sweet vermouth?

Which action should you take?

Choose only one option

Dry vermouth is clear, while sweet vermouth is red

Dry vermouth is less sweet and more herbal, while sweet vermouth has a more sugary flavor profile

Dry vermouth is made from white wine and sweet vermouth from red wine

There is no significant difference; the terms are interchangeable