Preview Questions Tour Manager | Role Specific Skill

Question 1: How do you handle a situation where guests are not adhering to the planned meeting times for each part of the tour?

Which action should you take?

Choose only one option

By setting clear expectations at the start, providing regular reminders, and ensuring all guests understand the importance of punctuality.

By ignoring the issue and allowing guests to join at their own pace.

By reprimanding late guests without offering a solution.

By continuing without addressing the issue, hoping guests will catch up.

Question 2: How do you track and monitor expenses during a multi-day tour to ensure you remain within budget?

Which action should you take?

Choose only one option

By keeping detailed records of all transactions, reviewing them daily, and adjusting plans as necessary.

By ignoring minor expenses and focusing only on major costs.

By only reviewing expenses at the end of the tour, hoping for no surprises.

By assuming that expenses will fall within the initial estimate without tracking them.

Question 3: How do you manage communication when dealing with a tour group that includes both experienced travelers and first-time visitors?

Which action should you take?

Choose only one option

By tailoring the information based on guests' experience levels, offering deeper insights for experienced travelers while covering the basics for first-timers

By focusing on the first-time visitors and ignoring the needs of experienced travelers

By providing the same level of information to all guests, assuming they are all equally experienced

By simplifying everything to ensure that first-time visitors can follow along

Question 4: How do you manage a situation where a guest expresses dissatisfaction but the issue is not within your control (e.g., external service providers)?

Which action should you take?

Choose only one option

By acknowledging their dissatisfaction, explaining the external nature of the issue, and offering alternative solutions

By ignoring their complaint, assuming it will resolve itself

By redirecting them to customer service without any further interaction

By offering them a refund without addressing the root cause

Question 5: How do you handle an overbudget situation caused by fluctuating exchange rates during an international tour?

Which action should you take?

Choose only one option

By ignoring the fluctuations and sticking to the original budget.

By expecting guests to cover the currency shortfall.

By changing the itinerary or reducing guest experiences to cover the exchange rate difference.

By adjusting the budget for the currency fluctuation and finding cost-saving measures to compensate for the difference.

Question 6: How should you handle a situation where a tourist is injured or becomes unwell during a tour?

Which action should you take?

Choose only one option

Continue the tour and ignore the incident

Allow the group to handle the situation themselves

Call for immediate medical assistance, ensure the group remains calm, and manage the situation

Focus on the rest of the group and address the issue after the tour