Preview Questions Tour Manager | Role Specific Skill

Question 1: When managing a large tour group, how do you handle a situation where one guide is lagging behind or facing difficulties?

Which action should you take?

Choose only one option

Reassign the guests to another guide without informing the rest of the group

Offer assistance to the guide, reallocate tasks, and adjust the timing

Let the guide resolve the issue on their own

Ignore the issue and focus on your own group

Question 2: How do you handle a situation where a tourist requests a refund due to dissatisfaction with the tour?

Which action should you take?

Choose only one option

Refuse to discuss the issue and continue with the tour

Immediately offer a refund without investigating the issue

Address the concern, explain company policy, and offer a solution or compensation within company guidelines

Ignore the request and proceed with the tour

Question 3: When a sudden change in weather threatens an outdoor event, what is your best course of action?

Which action should you take?

Choose only one option

Monitor weather conditions closely, inform the group, and have an alternative plan ready

Delay the event and decide later based on weather changes

Ignore the weather and continue the event as planned

Immediately cancel the event and send participants home

Question 4: How do you manage event-related transportation logistics to ensure a smooth experience for guests?

Which action should you take?

Choose only one option

By delegating transport arrangements without proper oversight.

By focusing solely on the event and neglecting transportation details.

By relying on last-minute transportation arrangements and hoping for the best.

By planning transport in advance, coordinating with drivers, and accounting for traffic or delays.

Question 5: How do you manage guest expectations when you have a tight timeline and multiple tasks to complete during the tour?

Which action should you take?

Choose only one option

By focusing only on one or two major tasks and neglecting the others

By communicating the schedule clearly, managing priorities, and setting realistic expectations while still providing quality experiences

By letting the guests handle their own expectations and not addressing them directly

By cutting corners and rushing through activities to stay on schedule

Question 6: How do you ensure that group size fluctuations (e.g., cancellations or last-minute additions) do not negatively impact the budget?

Which action should you take?

Choose only one option

By charging all guests equally, even if the group size changes.

By having a flexible budget that allows for adjustments based on the final group size and communicating changes to vendors.

By ignoring fluctuations and assuming they won't affect costs.

By cutting services or experiences when the group size changes.