Preview Questions Retention Specialist | Role Specific Skill

Question 1: What type of behavioral analysis is most effective for detecting early signs of customer dissatisfaction?

Which action should you take?

Choose only one option

Real-time behavioral tracking of interactions

Time-series forecasting

Customer demographic segmentation

Regression analysis

Question 2: Which metric is the best indicator of a successful loyalty program?

Which action should you take?

Choose only one option

Customer retention rate and lifetime value

The total number of rewards distributed

The number of social media mentions

The total number of enrolled members

Question 3: How do you determine the impact of customer satisfaction on long-term retention?

Which action should you take?

Choose only one option

By correlating satisfaction scores with churn rates and customer lifetime value (LTV)

By focusing on immediate post-purchase satisfaction alone

By assuming satisfaction equals loyalty without any further analysis

By measuring satisfaction only during the onboarding phase

Question 4: What is the best way to measure the impact of a personalized email campaign on customer retention?

Which action should you take?

Choose only one option

Only measure open rates of the emails without purchase behavior

Measure how many customers unsubscribe from the emails

Track open rates, click-through rates, and purchase behavior post-email

Track the number of emails sent without considering engagement

Question 5: How do you use churn rate data to adjust customer retention strategies?

Which action should you take?

Choose only one option

By identifying high-risk customers and tailoring retention efforts based on churn patterns

By increasing marketing spend across all customer segments

By focusing only on customer acquisition efforts and ignoring retention

By continuing with the same strategy without considering churn rate

Question 6: How would you calculate churn rate for a subscription-based service?

Which action should you take?

Choose only one option

(Number of new customers / Total number of customers) x 100

(Number of customers lost during a period / Number of customers at the start of the period) x 100

(Total revenue loss from churn / Total revenue) x 100

(Number of customers retained / Total number of customers) x 100