Preview Questions Retail Banker | Role Specific Skill

Question 1: In terms of customer retention, how would you handle a client's negative feedback about a banking service?

Which action should you take?

Choose only one option

Offer a discount on the next service to compensate

Ignore the feedback and continue with business as usual

Listen carefully, empathize, and implement corrective actions to improve the service

Defend the service and explain why it works well for most clients

Question 2: Under the KYC guidelines, what is the first step when onboarding a new customer?

Which action should you take?

Choose only one option

Assess risk tolerance

Waive document verification

Collect personal identification documents

Offer loan products

Question 3: What role does collateral evaluation play in assessing credit risk for a secured loan?

Which action should you take?

Choose only one option

It provides a safety net if the borrower defaults

It decreases the overall credit risk to the point of not needing a credit score

It determines the borrower's likelihood to repay the loan

It is irrelevant as long as the borrower has a good credit score

Question 4: How does the capital asset pricing model (CAPM) help in providing financial advice for investments?

Which action should you take?

Choose only one option

It helps determine the expected return on an asset based on its risk relative to the overall market

It assesses the potential risk of asset default based on the company's credit rating

It calculates the future value of an asset based on historical performance

It forecasts market conditions and guides asset allocation decisions accordingly

Question 5: What role does scenario analysis play in retail banking risk management?

Which action should you take?

Choose only one option

Identifies historical risks

Reduces operational workload

Evaluates potential outcomes in extreme cases

Ensures loan disbursement speed

Question 6: In advising a client about retirement planning, what factor should be prioritized for someone in their early 30s?

Which action should you take?

Choose only one option

Portfolio diversification

Time horizon

Risk tolerance

Liquidity requirements