Preview Questions Relationship Manager | Role Specific Skill

Question 1: Which customer service technique is best for handling a highly demanding client?

Which action should you take?

Choose only one option

Setting clear expectations and boundaries while maintaining professionalism

Deferring to higher management without explaining the situation

Focusing on selling additional services to placate the client

Agreeing with everything the client demands

Question 2: How can you use data analytics to improve client relationship management?

Which action should you take?

Choose only one option

Analyze client behavior, transaction history, and preferences to offer personalized recommendations

Use data to make generic recommendations for all clients

Avoid data analytics and rely on intuition

Track only the most profitable clients, ignoring smaller ones

Question 3: When assessing a client's interest in real estate investment trusts (REITs), what is a key advantage of these products?

Which action should you take?

Choose only one option

They are risk-free investments with guaranteed returns

They allow clients to directly purchase physical properties without management fees

They provide diversification and regular income through dividends from real estate investments

They offer high capital appreciation with no tax obligations

Question 4: When responding to a client's sensitive financial issue, the most important approach is to:

Which action should you take?

Choose only one option

Immediately refer the client to another department for resolution

Handle the matter with empathy, confidentiality, and professional discretion

Provide a generic response without addressing specific concerns

Deny any responsibility and emphasize company policy

Question 5: How would you approach closing a deal with a client who is indecisive about purchasing a financial product in BFSI?

Which action should you take?

Choose only one option

Lower the price until they commit to buying

Use urgency techniques while reinforcing the value and long-term benefits of the product

Give them time without any follow-up to make their decision

Push them to buy immediately, creating pressure

Question 6: When negotiating with a high-net-worth client in BFSI, what approach would you use to ensure they feel valued without compromising on terms?

Which action should you take?

Choose only one option

Push for the highest commission to close the deal quickly

Offer standard packages and avoid customization

Agree to any terms they propose to avoid losing the client

Personalize the offering based on their specific financial goals and preferences