Preview Questions Operations Manager | Role Specific Skill

Question 1: Which of the following methodologies is most effective for identifying bottlenecks in BFSI operations?

Which action should you take?

Choose only one option

Value Stream Mapping

Six Sigma

Kanban

Lean

Question 2: When leading a team through significant organizational changes in BFSI, what is the best way to ensure team buy-in and commitment to new processes?

Which action should you take?

Choose only one option

Implementing changes abruptly without consulting the team

Reducing change-related communications to avoid confusion

Focusing only on the logistical aspects of the change and ignoring team sentiment

Communicating the changes clearly, involving team members in the process, and addressing concerns

Question 3: In a BFSI environment, what is the key factor to consider when applying resource pooling to manage multiple projects?

Which action should you take?

Choose only one option

Allocating equal resources to all projects

Ensuring the resources are shared across different projects based on priority and availability

Minimizing resource allocation to maintain low operational costs

Maximizing the number of resources in each department

Question 4: How should an Operations Manager deal with unexpected expenditure spikes during the fiscal year in a BFSI operations team?

Which action should you take?

Choose only one option

Delaying the payment of critical expenses

Reassessing the budget and reallocating funds from less critical areas, if necessary

Ignoring the spikes and continuing to follow the original budget

Cutting all expenses across the board

Question 5: In BFSI operations, how can workforce planning help mitigate resource shortages during high-demand periods, such as loan approval peaks?

Which action should you take?

Choose only one option

By increasing overtime for current employees

By forecasting demand and adjusting staffing levels accordingly

By using automated systems for loan processing

By hiring temporary staff without any prior experience

Question 6: What is the key risk associated with overstaffing in BFSI operations as part of resource management?

Which action should you take?

Choose only one option

Lack of agility in responding to market changes

Increased operational costs and reduced overall efficiency

Underutilization of existing resources

Employee dissatisfaction due to lack of challenging work