Preview Questions IT Support Specialist | Role Specific Skill

Question 1: Which tool would you use to check if a computer's motherboard has power when troubleshooting no-power issues?

Which action should you take?

Choose only one option

A POST card (Power-On Self-Test) to identify hardware errors.

A loopback cable to test the motherboard's I/O ports.

A screwdriver to short the power pins on the motherboard.

A multimeter to measure voltage on the motherboard's power connectors.

Question 2: A user reports that they can no longer access certain network drives after a recent change in network settings. What should you verify first?

Which action should you take?

Choose only one option

The user's VPN connection settings

The file server settings and network configuration

The Active Directory settings and user account permissions

The user's network permissions and drive mappings

Question 3: How do you resolve a situation where a faculty member's computer is experiencing frequent crashes due to software conflicts in a multi-platform environment?

Which action should you take?

Choose only one option

By replacing the computer entirely without attempting a software fix

By suggesting the user work around the issue without a permanent fix

By reinstalling the operating system without further diagnosis

By checking event logs, identifying conflicting software, and providing patches or alternative software solutions

Question 4: When troubleshooting a software installation failure on a campus computer, what is the first step you would take?

Which action should you take?

Choose only one option

Verify if there are any permissions issues preventing the installation from completing.

Check if there are any system requirements or dependencies that have not been met.

Restart the computer and attempt to install the software again.

Check if the installation file is corrupted or incomplete.

Question 5: How do you configure DHCP to ensure dynamic IP address assignment is efficient and avoids conflicts in a large academic institution with many devices?

Which action should you take?

Choose only one option

By creating multiple DHCP scopes for different subnets, setting up reservations for critical devices, and avoiding overlap

By using a single DHCP scope for the entire campus without segmentation

By assuming the DHCP server will automatically handle all devices without optimization

By assigning static IP addresses to all devices, avoiding DHCP configuration

Question 6: If a university's DNS server is not resolving domain names correctly, what is the first step in troubleshooting the issue?

Which action should you take?

Choose only one option

Verify that the server has valid DNS records and that the correct ports are open on the firewall

Ensure the DNS server's IP address is correctly configured and accessible by client devices

Check the DNS server's zone files for incorrect or outdated entries

Restart the DNS service and test if it resolves the issue