Preview Questions IT Support Specialist | Role Specific Skill

Question 1: When troubleshooting an issue where a student is unable to connect to the Wi-Fi network in a lecture hall, how do you ensure the solution addresses both hardware and software concerns?

Which action should you take?

Choose only one option

By checking the student's device settings, ensuring the wireless card drivers are updated, and verifying the router's configuration

By assuming the issue is the student's device and advising them to reconnect

By focusing only on the student's device and not investigating the network infrastructure

By resetting the router without considering the device settings

Question 2: A professor reports that their university email account is being bombarded with spam. Which of the following would be the most effective solution?

Which action should you take?

Choose only one option

Move the spam folder to a different location and clean up the inbox

Enable two-factor authentication (2FA) to improve email security

Block the email address and configure spam filters in the email client

Change the email password and advise the user to avoid suspicious links in emails

Question 3: What is the recommended method to secure remote access to a university's internal network via VPN for staff and faculty?

Which action should you take?

Choose only one option

Set up L2TP (Layer 2 Tunneling Protocol) combined with IPsec for enhanced security

Use PPTP (Point-to-Point Tunneling Protocol) as a quick setup option

Use SSL VPN with strong encryption algorithms to ensure secure access over the internet

Implement IPsec VPN for secure, authenticated access using private keys

Question 4: A user encounters a blue screen error after a recent update. Which action should you take to resolve the issue?

Which action should you take?

Choose only one option

Run the Windows Memory Diagnostic to check for RAM issues

Rollback the update through the device manager to uninstall it

Reinstall the operating system to fix the error

Perform a system restore to a point before the update

Question 5: When performing a RAM diagnostic test, which tool would you use to identify faulty memory modules?

Which action should you take?

Choose only one option

Prime95 for identifying thermal issues causing memory instability

MemTest86 or Windows Memory Diagnostic

CrystalDiskInfo for detecting memory-related issues

CPU-Z for checking RAM specifications and compatibility

Question 6: What could cause a printer to produce only partial prints or no prints at all, even though it is connected properly?

Which action should you take?

Choose only one option

Incorrect printer settings or print queue issues.

A disconnected USB or network cable.

A defective toner or ink cartridge.

Outdated or incompatible printer drivers.