Preview Questions Host/Hostess | Role Specific Skill

Question 1: How should a Host/Hostess organize the waiting area during special events or holidays?

Which action should you take?

Choose only one option

By ignoring guest flow and seating them without considering event-specific needs

By adjusting seating arrangements to accommodate large groups, providing adequate space, and managing the waitlist effectively

By ignoring the special event and treating it like any other service time

By overcrowding the area to fit as many people as possible and neglecting comfort or space concerns

Question 2: What steps should you take to keep the waiting area free from clutter while also maintaining guest comfort?

Which action should you take?

Choose only one option

By waiting for the area to become visibly messy before cleaning

By regularly tidying up, keeping unnecessary items out of sight, and organizing seating

By leaving all items in view to avoid confusion

By focusing solely on the seating arrangement and ignoring other factors

Question 3: How do you manage and adjust reservations during unexpected events like a power outage or system failure?

Which action should you take?

Choose only one option

By continuing operations as usual without informing guests

By informing all guests of the situation and asking them to leave

By ignoring the outage and continuing with the existing reservations

By manually tracking reservations and communicating with guests directly until the system is restored

Question 4: How do you ensure that your greeting reflects the overall atmosphere and brand of the restaurant?

Which action should you take?

Choose only one option

By delivering a scripted greeting without considering the setting

By focusing only on the logistical aspects of seating guests

By aligning your tone, body language, and words to reflect the ambiance, whether formal or casual

By using a neutral tone regardless of the restaurant's atmosphere

Question 5: How should a Host/Hostess address an issue where the kitchen provides the wrong order to the waitstaff?

Which action should you take?

Choose only one option

By sending the incorrect order to the guests and hoping they will accept it

By blaming the kitchen staff for the error and not taking any steps to resolve the situation

By promptly informing the waitstaff and coordinating with the kitchen to resolve the issue quickly

By ignoring the mistake and continuing with seating other guests

Question 6: How does a Host/Hostess ensure accuracy when managing reservations in a digital reservation system?

Which action should you take?

Choose only one option

By double-checking guest details, confirming reservation times, and entering data correctly in the system

By not confirming the details and letting the system automatically handle the reservations

By not updating the reservation system in real-time and assuming guests will arrive as expected

By relying on the system's default settings and assuming they are always correct