Preview Questions Host/Hostess | Role Specific Skill

Question 1: What should a Host/Hostess do when the guest arrives with an incorrect reservation time?

Which action should you take?

Choose only one option

By politely addressing the discrepancy, offering to accommodate the guest or adjust the timing if possible

By denying the reservation and not attempting to resolve the issue

By ignoring the situation and letting the guest deal with it themselves

By seating them at an inappropriate time slot without any explanation

Question 2: What approach would you take when greeting a regular customer to make them feel valued?

Which action should you take?

Choose only one option

By avoiding personal interactions and focusing on efficiency

By remembering their name, preferences, and greeting them warmly

By offering the same greeting as new customers

By treating them as any other guest

Question 3: What should a Host/Hostess do when a guest requests an item not on the menu?

Which action should you take?

Choose only one option

By ignoring the request entirely and not informing the kitchen or waitstaff

By promising the item will be available and not informing the kitchen about the request

By refusing the request and not discussing it with the kitchen

By coordinating with the kitchen to see if the request can be accommodated or offering alternatives

Question 4: How would you handle a situation where a guest's personal space in the waiting area is being invaded by others?

Which action should you take?

Choose only one option

By telling the guest to deal with it themselves

By asking the intruder to leave without informing the guest

By politely addressing the situation and ensuring the guest's comfort by offering a new spot

By ignoring the situation and hoping it resolves itself

Question 5: What is the best way for a Host/Hostess to handle a guest with dietary restrictions?

Which action should you take?

Choose only one option

By ignoring their restrictions and assuming they will be able to modify the menu themselves

By noting their restrictions in the reservation system, informing the server, and ensuring their needs are met

By seating them without acknowledging the dietary needs and assuming the kitchen will handle it

By making them aware that their request may not be fully accommodated without offering assistance

Question 6: How do you manage the waiting area to ensure it aligns with the overall restaurant atmosphere?

Which action should you take?

Choose only one option

By ignoring the overall look and focusing only on functionality

By making the area as minimalistic as possible to maximize seating

By keeping it basic and focusing only on seating availability

By keeping the area tidy, using appropriate decor, and ensuring a welcoming environment that reflects the restaurant's style