Preview Questions Field Support Engineer | Role Specific Skill

Question 1: What is the most common cause of electrical failures during the system installation process?

Which action should you take?

Choose only one option

Not following the configuration guidelines

Incorrect grounding and improper power supply

Overloading circuits

Using incompatible cables or connectors

Question 2: How do you handle discrepancies in client-provided technical information when preparing documentation?

Which action should you take?

Choose only one option

Keep the discrepancies noted but don't address them in the document

Ignore discrepancies and proceed with the documentation

Assume the client is wrong and adjust the document accordingly

Confirm the discrepancies with the client and update the documentation

Question 3: If a system is being installed in a multi-phase power environment, what is essential for proper operation?

Which action should you take?

Choose only one option

Balancing the load across all phases to avoid overloads

Using only one phase for the entire system

Ignoring the power phase configuration to save time

Connecting all equipment to a single power phase

Question 4: When troubleshooting a system that involves both hardware and software, which should be addressed first during on-site service?

Which action should you take?

Choose only one option

Start with hardware components to ensure they are functioning correctly

Start with the most obvious issue, whether hardware or software

Troubleshoot both simultaneously, using standard methods

Focus first on the software, as it is more likely to be the cause

Question 5: In a client call, if the issue is not resolvable remotely, how should you communicate this to the client?

Which action should you take?

Choose only one option

Apologize and assure them that the issue will be fixed remotely

Suggest a workaround, hoping they'll find it acceptable

Direct them to another department for further assistance

Explain the situation, offer troubleshooting steps, and set expectations for on-site support

Question 6: Why is summarizing the service outcome important after completing a task?

Which action should you take?

Choose only one option

To avoid further client interaction

To ensure mutual understanding of the work completed

To minimize follow-up questions

To highlight technical expertise