Preview Questions Customer Support Engineer | Role Specific Skill

Question 1: In a DC motor, which factor primarily affects the speed of the motor?

Which action should you take?

Choose only one option

Armature resistance

Armature voltage

Field current

Load resistance

Question 2: When a customer requests a customized solution, how should a Customer Support Engineer respond?

Which action should you take?

Choose only one option

Gather the customer's requirements and escalate to the engineering team

Provide a standard solution, explaining why customization isn't possible

Inform the customer that custom solutions are unavailable

Offer a workaround based on existing product features

Question 3: What is the key factor in ensuring customer satisfaction when providing technical assistance for an electrical equipment failure?

Which action should you take?

Choose only one option

Addressing the issue as quickly as possible

Offering a clear timeline for resolution and follow-up

Explaining the cause of the issue in technical detail

Giving the customer a discount on future services

Question 4: If a customer requests a complex product feature that is not currently available, how would you handle the situation?

Which action should you take?

Choose only one option

Inform them that the feature is not possible and end the conversation

Offer an alternative product that meets their needs

Tell them that the feature is under development without specifics

Recommend they search for a different product entirely

Question 5: When a customer encounters frequent system crashes, what is the first thing you should inspect?

Which action should you take?

Choose only one option

Suggest reinstalling the software without checking hardware

Inspect the system's memory, CPU, and storage

Advise the customer to restart the system

Ignore the issue and suggest that it may resolve over time

Question 6: How should a Customer Support Engineer handle multiple communication channels for a single customer request?

Which action should you take?

Choose only one option

Handle channels in any order and hope the customer follows up

Respond to each channel separately without any coordination

Focus on one channel and ignore others

Coordinate all channels and ensure consistent information delivery