Preview Questions Customer Service Representative | Role Specific Skill

Question 1: How does a savings account differ from a current account in BFSI?

Which action should you take?

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Current account earns higher interest rates

Current account limits transactions per month

Savings account is intended for personal use

Savings account has overdraft facilities

Question 2: How is the risk associated with a high-yield bond different from that of a government bond?

Which action should you take?

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Government bonds offer better liquidity than high-yield bonds

High-yield bonds have lower interest rates than government bonds

High-yield bonds carry a higher risk of default compared to government bonds

High-yield bonds are more secure than government bonds

Question 3: How should you handle a situation where a customer demands preferential treatment?

Which action should you take?

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Offer preferential treatment to retain goodwill

Avoid responding to the demand

Escalate the request to senior management

Explain the fairness principles governing customer service

Question 4: How does a pre-approved personal loan differ from a regular personal loan?

Which action should you take?

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Requires no documentation

Offers lower interest rates

Based on customer's past relationship with the bank

Linked to credit card balance

Question 5: What is the key characteristic of a mutual fund's systematic investment plan (SIP)?

Which action should you take?

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Regular investments in equal installments

Maximum risk diversification

Fixed lump sum investment

Variable withdrawal amounts

Question 6: Why is documenting resolved issues critical for BFSI problem-solving?

Which action should you take?

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Ensures management oversight

Meets regulatory compliance

Reduces time for resolving similar future issues

Enhances customer communication