Preview Questions After-Sales Support Technician | Role Specific Skill

Question 1: In troubleshooting audio amplifier issues, what is the first step in identifying the fault?

Which action should you take?

Choose only one option

Check the power supply rails for sufficient voltage

Test the input signal to ensure it is being properly fed into the circuit

Inspect the output transistors for signs of overheating or failure

Measure the DC bias on the output transistor

Question 2: What is the first action to take when a device shows no output after power-up but there is visible power input to the device?

Which action should you take?

Choose only one option

Inspect for loose connections

Check the ground connection for continuity

Test the input voltage at the device's terminal

Inspect the power button for damage

Question 3: When a customer is upset about the repair cost being higher than expected, how should the technician address this situation?

Which action should you take?

Choose only one option

Redirect them to the billing department

Refer them to the terms and conditions

Offer a discount

Explain the cost breakdown clearly

Question 4: How should a technician isolate the cause of intermittent power loss in a UPS system?

Which action should you take?

Choose only one option

Replace the control board

Monitor battery temperature

Inspect fan operation

Check for loose connections

Question 5: A customer reports intermittent malfunction in their electrical device. How do you proceed to ensure customer satisfaction while troubleshooting?

Which action should you take?

Choose only one option

Immediately suggest a temporary workaround

Request detailed logs of when the malfunction occurs

Engage with technical support to escalate and resolve the issue

Offer a full refund without further testing

Question 6: How should an After-Sales Support Technician handle a customer complaint about product performance after using the product for a month?

Which action should you take?

Choose only one option

Offer a replacement unit immediately without further testing

Diagnose the issue remotely using system logs and software tools

Provide a step-by-step troubleshooting guide to address the issue

Ask the customer to wait for a factory investigation