Preview Questions After-Sales Support Specialist | Role Specific Skill

Question 1: What factor is most critical in determining the optimal solvent for extraction in petrochemical refining?

Which action should you take?

Choose only one option

Chemical compatibility

Viscosity

Molecular weight

Solubility parameters

Question 2: What is the best way for an After-Sales Support Specialist to handle a client inquiry about regulatory compliance for a chemical product?

Which action should you take?

Choose only one option

Offer detailed, accurate information regarding the product's compliance with relevant regulations, including certifications and testing standards

Avoid answering and suggest the client conduct their own research

Provide incomplete information and direct them to the supplier

Refer them to the regulatory authority without providing further details

Question 3: What should be the first step when investigating a warranty claim involving a chemical spill that caused product contamination?

Which action should you take?

Choose only one option

Conduct an internal investigation to understand the nature of the spill and check for any manufacturing defects

Gather information from the client and issue a replacement without further review

Accept the claim based on the client's description of the spill

Immediately issue a refund without assessing the situation

Question 4: When resolving an urgent customer complaint in a CRM system, what should the first action be to ensure prompt resolution?

Which action should you take?

Choose only one option

Send the issue to the appropriate team without checking the history of similar cases

Automatically assign the case to the next available representative

Prioritize the case based on customer profile and issue severity

Send a generic acknowledgment email and schedule a follow-up in a few days

Question 5: When managing client expectations about the lead time for a customized chemical solution, how do you maintain a positive relationship?

Which action should you take?

Choose only one option

Be transparent about realistic lead times, explain any delays, and offer alternatives or updates along the way

Do not communicate about lead times until the product is ready

Avoid discussing the lead time and focus only on the final outcome

Overpromise quick delivery dates to please the client

Question 6: In the case of a reactor shutdown due to a chemical imbalance, which key factor should be addressed first in after-sales support?

Which action should you take?

Choose only one option

Checking the electrical connections and power supply to the reactor

Replacing all the catalysts used in the reactor

Increasing the reactor's temperature to compensate for the imbalance

Identifying and rectifying the root cause of the chemical imbalance (such as temperature or pressure)